Getting Help

The ICE PPE enables you to search for best-fit program and pricing information for your loans. This help system describes all the features available on the ICE PPE website. However, some features are available only if you are an administrator or have been granted rights by your administrator.

Many resources are available to help you learn and use ICE PPE.

Guides & Documents

The Guides & Documents page contains the latest versions of ICE PPE documentation, including release notes, quick reference guides, and white papers.

Training Schedule

The Training website contains detailed information on the programs and options available to help you learn ICE PPE. You can sign up for online classes and learn about onsite and custom class offerings.

Technical Support Options

The Technical Support website contains a searchable database of how-to articles and problem solutions, as well as options for contacting our support team.

Release Notes

The Release Notes include an overview of new ICE PPE features and step-by-step instructions for using them.

My Messages

The My Messages system is the primary method of communication for service notifications and alerts from ICE Mortgage Technology. Each Encompass system administrator and named contacts have the ability to sign up to receive email messages or text notifications about specific products and services. They can also enable other users in their company to receive messages and notifications from My Messages. Watch this video to learn more.